Terms & Conditions

AUTHENTICITY GUARANTEE

When purchasing a watch from The Arieli Collection, we guarantee its authenticity 100%. If you receive a piece that you feel is not authentic, please provide an inspection report from a watchmaker and we will work to correct the issue. The buyer has 3 days to verify authenticity. Some fakes have gotten immensely good so if one by chance makes it by us, know that we have your back!

Upon verification from the report, we will provide a shipping label so you may ship the watch back. Upon receipt and inspection of the piece, we will refund the full price paid for the watch. If upon our inspection, we find that the watch is not in the original condition that it was sent in (such as swapped or altered in a way different from what was sent out in an attempt to deceive us. This can include but not limited to a swapped movement, case, etc. we reserve the right to refuse the refund and return the piece. Purchases done through eBay are authenticated via their Authentication Program.

PAYMENTS, DEPOSITS, & PURCHASES

When purchasing direct from eBay, payment is required immediately upon purchase. If payment is not made within 4 calendar days, this will result in us cancelling the transaction and negative mark will be made by eBay on the buyer’s profile.

First time direct buyers must pay via wire, Zelle, or Escrow. Repeat business or a strong reputation will open up additional payment methods.

You may secure a timepiece in stock by putting down a $500 or 10% deposit depending on the selling price. This deposit will secure the piece for 3 business days and is NON-REFUNDABLE. If the time has passed and the balance has not been paid, the watch goes back on sale, and we will keep the deposit. A watch WILL NOT be held without deposit.

Upon purchasing a timepiece from The Arieli Collection, we will ship within two business days and will ship overnight/insured via FedEx unless otherwise noted once payment has cleared. Buyer would be notified in case there are delays in shipping. 

WARRANTY & REFUNDS

We warrant most of our “out of factory warranty” watches for 12 months. If your timepiece stops working within 12 months, you may reach out to us for assistance and will cover cost of repairs. We would send you a prepaid shipping label to send the watch back to us so we may send to our watchmaker to assess and complete the repairs. We will cover the cost of repairs so long as it’s within 12 months and the damage is from normal wear. We will not cover the cost of repair due to negligence, abuse, or purposeful damage to the watch. If the watch is still under factory warranty, the recommendation will be to service the watch at an authorized repair facility. Any watches not eligible for a warranty will be noted on the listing.

Before considering a potential return, please reach out to us so we can make it right! Buyers may make a return directly with us WITHIN 24 HOURS of receipt of watch for any reason and receive a refund or trade in credit minus the cost of a shipping label, any taxes collected through eBay. If the buyer wishes to return the watch after the 24 hours from receipt of watch, the watch will be taken in as a “trade in” and may or may not receive the original purchase price as a trade value or we can apply a re-stocking fee at a percentage based on the watch purchased. All contents must be in the original condition they were sent out in order to receive the full amount of the disclosed refund or trade in credit. If there is additional damage, missing kit contents, or it is discovered that the watch or any of its original components were swapped or we suspect fraud, we reserve the right to refuse the refund and will return the watch or we will adjust the refund/trade-in credit amount accordingly. 

BUY BACK & TRADES

We are proud to offer a buy-back program for pieces purchased from The Arieli Collection. The buyer has 1 year after the 24-hour grace period to sell the watch back to us at an offer better than most jewelers and grey market dealers so long as the watch and contents are in the original condition as they were sent out. If they are not, we reserve the right to adjust the offer accordingly. 

In addition, the buyer can use the piece to trade for another piece in stock. Trade in value may differ from the buyback price but will be competitive.

For trades, the sender’s watch is to be sent to us first for verification. Once the watch has been verified, any amount on top becomes due or we pay out the difference if owed. Once receiving funds clear or we pay out, we will then ship out our piece.

FIND YOUR LEGACY WATCH FINDER PROGRAM

Have a piece you have been looking for but don’t have the time to look for it yourself? Hire us and we will do the work for you. Let us know what piece or type of piece you are looking for, put down a non-refundable deposit of $1,000 or 5% depending on the price of the watch and we will find the best one for you. If after 90 days we still can’t find it, you get your deposit back. If you keep turning down good candidates, we will keep the deposit and will have to start over after 90 days with a new deposit (previous deposit will still count towards final purchase price). No hunt will occur without a deposit but we can have a general discussion regarding the piece you have in mind.